Presently our delivery charges ranges from 7.95-30 USD, depending on the weight of your order and is based on a maximum of 5 Kg. However, if you wish to purchase more than that, please email us at firstname.lastname@example.org for a delivery quote. Expected delivery time is 5-14 working days from dispatch. You will be provided with a tracking number which will give you accurate delivery information.
For purchases of more than 10 items please contact us directly on email@example.com for a personalized quote.
PLEASE DOUBLE CHECK THE ADDRESS YOU SUPPLY TO ENSURE IT IS CORRECT AS GLC GREEN WILL NOT BE RESPONSIBLE FOR ORDERS MAILED OUT TO INCORRECT ADDRESSES.
CUSTOM CHARGES AND TAXES
GLC Green does not accept liability for any local customs charges, handling fees, duty or taxes, or for any delays that may occur if a parcel is held.
REST OF THE WORLD
If your country is not listed above we still may be able to deliver to you, please contact us directly on firstname.lastname@example.org with your delivery information (country, address and quantity of items) and we will give you an answer within 3 working days.
At GLC Green, our priority is your satisfaction with our products and services. In the unlikely event that you are unhappy with your product please send an email to email@example.com with the subject line "Return" within 14 days of receipt. Remember to tell us your name, order number and explain which item(s) you want to return.In case you have changed your mind about the purchase, you may return unopened items within 30 days of delivery for a full refund (return postage fee will in this case be your own responsibility).
If the result of a return is our error (incorrect item or defective item), photographic evidence of breakages will be required showing the item and all the packaging it arrived in. In this case we reserve the right to issue a refund (rather than a replacement). Once the goods have been received by us we will arrange a refund or exchange as appropriate. Refunds will be made to the credit or debit card or Paypal account of the person who originally placed and paid for the order within 14 days of us receiving the returned item.
CONDITIONS AND EXCLUSIONS FROM OUR RETURNS AND REFUNDS POLICY
We do not refund your return postage unless item is faulty. Please make sure you keep the proof of postage and adequate postal insurance to cover items being returned to us as we cannot give you a refund if we don't receive the goods back safely.
Unwanted items (unless faulty) must be returned in re-saleable condition, meaning the items are undamaged and unused (unopened). It has to be returned in the original packaging with all labels attached. All items are checked once we receive them back before a refund is issued and we reserve the right to reject a refund request if we consider a returned item to be unsaleable for any reason.
Handmade products and items made from natural materials will have individual variations in shape, colour, size and style. We don't accept these items as faulty and we will not cover the cost of return postage. If you want to know more about any items before buying please contact us on firstname.lastname@example.org