PRODUCT CARE AND HANDLING
The surface of the product can be wiped carefully with a damp cloth, however keep in mind that it is natural material and can be sensitive to cleaning detergents. All our lighting fixtures are of course strongly recommended to be paired with an LED lighsource. For indoor use only!
At GLC Green, our priority is your satisfaction with our products and services. In the unlikely event that you are unhappy with your product please send an email to firstname.lastname@example.org with the subject line "Return" within 14 days of receipt. Remember to tell us your name, order number and explain which item(s) you want to return.In case you have changed your mind about the purchase, you may return unopened items within 30 days of delivery for a full refund (return postage fee will in this case be your own responsibility).
If the result of a return is our error (incorrect item or defective item), photographic evidence of breakages will be required showing the item and all the packaging it arrived in. In this case we reserve the right to issue a refund (rather than a replacement). Once the goods have been received by us we will arrange a refund or exchange as appropriate. Refunds will be made to the credit or debit card or Paypal account of the person who originally placed and paid for the order within 14 days of us receiving the returned item.
CONDITIONS AND EXCLUSIONS FROM OUR RETURNS AND REFUNDS POLICY
We do not refund your return postage unless item is faulty. Please make sure you keep the proof of postage and adequate postal insurance to cover items being returned to us as we cannot give you a refund if we don't receive the goods back safely.
Unwanted items (unless faulty) must be returned in re-saleable condition, meaning the items are undamaged and unused (unopened). It has to be returned in the original packaging with all labels attached. All items are checked once we receive them back before a refund is issued and we reserve the right to reject a refund request if we consider a returned item to be unsaleable for any reason.
Handmade products and items made from natural materials will have individual variations in shape, colour, size and style. We don't accept these items as faulty and we will not cover the cost of return postage. If you want to know more about any items before buying please contact us on email@example.com